1. Support
- General and technical help: hello@tokenbaazar.in or live chat from your dashboard.
- Refunds and billing: refunds@tokenbaazar.in
- Privacy and data requests: privacy@tokenbaazar.in
2. Grievance process
For complaints about the service, content, payments or personal data, email privacy@tokenbaazar.in with the subject “Grievance”, your account email and details of the issue.
- We acknowledge grievances within 24 hours.
- We aim to resolve them within 15 days, and personal data requests within 30 days.
- If you are not satisfied with our response on a personal data matter, you can approach the Data Protection Board of India.
3. Response times
We usually reply within one business day. Please send all messages from the email linked to your account.